Return & Refund
Effective Date: 04/September/2025
At Mernova, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below:
Return Period
You have 30 days from the date of delivery to return your item for a full refund or exchange.
Eligibility for Returns
To qualify for a return, items must be in their original, unused condition and in the original packaging.
Product Condition
Only items that are unused, undamaged, and in their original packaging will be accepted for return. Items showing signs of use may not be eligible for a full refund.
Free Exchanges
We gladly accept exchanges for items that do not meet your expectations. Please contact our customer service team for assistance.
Return Process
To initiate a return, please contact us at:
Email: info@mernova.com
Phone: +1 718 717 7463
We will provide you with return instructions and a prepaid shipping label (if applicable).
Refund Process
Refunds will be processed within 30 days of receiving your returned item and will be credited back to your original payment method.
Restocking Fees
No restocking fees will be charged for returned items.
Damaged or Defective Items
If your item arrives damaged or defective, please reach out to us immediately for a replacement or refund at no extra cost.
International Returns
Currently, we only accept returns for items purchased within the United States. International returns are not accepted.
Sales Tax Information
Sales tax is applicable based on your location. For detailed information on sales tax rates and shipping taxability, please refer to our Sales Tax Information section.
Changes to Policy
Mernova reserves the right to modify this policy at any time. Any updates will be effective immediately upon posting on our website.
Thank you for choosing Mernova! We appreciate your business and are here to assist you with any questions or concerns.
📍 Mernova
1542 54th St, Brooklyn, NY 11219, USA
Email: info@mernova.com
Phone: +1 718 717 7463